[rt-users] AdminCCs on Queue don't receive notice on new tickets

Ken Crocker kfcrocker at lbl.gov
Fri Apr 24 16:07:59 EDT 2009


    You have to have a notification scrip to notify the AdminCc or Cc 
watcher in order for them to get an email. Just HAVING a Cc watcher or 
AdminCc watcher doesn't get it done.


On 4/24/2009 11:53 AM, GravyFace wrote:
> Not sure if this is the feature or security right I'm looking for, but
> new tickets created do not CC or notify the Staff group I've created.
> I've added the Staff group to the Watchers under the Configuration >
> Queue page, but when a new ticket is created, there's no notification
> sent out.  I'd like it if the staff would receive an email
> notification when a new ticket is created and also be able to see
> comments and correspondence as well.
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com

More information about the rt-users mailing list