[rt-users] not sending AdminCC mail to owner?

Jo Rhett jrhett at netconsonance.com
Fri Apr 24 15:33:34 EDT 2009

I modified the default Script to send AdminCC mail to AdminCCs and the  
Owner of the ticket.

I observed today that it sends to everyone *but* the owner.   So our  
adminccs are


If nobody is the owner, we all receive the e-mail.  But if I am the  
owner, the recipients of the mail are everyone but me.  I've confirmed  
this by both viewing the mail server logs and by checking the "Show"  
next to the sent mail notification.

Obviously this is some misfire of the duplication suppression...

Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source  
and other randomness

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