[rt-users] Auditing ticket accesses

[Jesse Vincent]

On Fri 24.Apr'09 at 12:25:35 -0500, Flynn, Timothy J wrote:
> I am looking for a way to record when someone views a ticket and log it
> somehow.  I know the url accesses are in apache logs.  I am looking for
> something long term that people could easily see when a ticket was
> accessed, by who, and when.  I was thinking about a scrip to do this to
> record instances to a ticket itself.  Also the RT logfile came to mind
> but it is full of other messages and errors.  Has anyone done something
> similar?

I think an on-display callback that wrote to a custom table or custom
logfile would be your best bet. Do you care about accesses to subpages,
ticket search results, CLI usage, or API usage?
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