[rt-users] not sending AdminCC mail to owner?

[Drew Barnes]

$NotifyActor is set to 0, perhaps as a cause?

Jo Rhett wrote:
> Just for clarity, I am also an admincc watcher of the queue.
>
> Anyone have any idea why admincc would be suppressed?
>
> On Apr 24, 2009, at 12:33 PM, Jo Rhett wrote:
>   
>> I modified the default Script to send AdminCC mail to AdminCCs and the
>> Owner of the ticket.
>>
>> I observed today that it sends to everyone *but* the owner.   So our
>> adminccs are
>>
>> John
>> Jo
>> Owen
>> Archive
>>
>> If nobody is the owner, we all receive the e-mail.  But if I am the
>> owner, the recipients of the mail are everyone but me.  I've confirmed
>> this by both viewing the mail server logs and by checking the "Show"
>> next to the sent mail notification.
>>
>> Obviously this is some misfire of the duplication suppression...
>>
>> --  
>> Jo Rhett
>> Net Consonance : consonant endings by net philanthropy, open source
>> and other randomness
>>
>>
>>
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>>
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>>     
>
> --  
> Jo Rhett
> Net Consonance : consonant endings by net philanthropy, open source  
> and other randomness
>
>
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
>   

-- 
Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati