[rt-users] Slow loading of long tickets in 3.6.3
Justin Hayes
justin.hayes at orbisuk.com
Tue Apr 28 05:34:44 EDT 2009
Hi,
Some of our tickets can get pretty long and the longer they get the
longer the page takes to load. So for a long ticket with say 100
comments/replies and assorted status changes etc it might take 10+
seconds to render.
A lot of the time seems to be looping over every transaction, checking
permissions etc etc, I guess maybe to decide whether to display the
reply/comment options and other things.
Have any improvements been made to the history display code in 3.8? I
would have thought it was more sensible to check permissions once for
the ticket and then quickly render all the attachments, but I'm sure
that's a simplistic view of it.
Any thoughts welcome!
Justin
-------------------------------------------------
Justin Hayes
Orbis Support Manager
justin.hayes at orbisuk.com
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