[rt-users] Slow loading of long tickets in 3.6.3

Raed El-Hames rfh at vialtus.com
Tue Apr 28 06:00:00 EDT 2009


I 've had similar slow loading tickets in the past, and it turned out 
(in my case) the problem was with transactions custom fields, do you use 
those?? if you don't you can comment  out the following lines from 

 65 % if ($Transaction->CustomFieldValues->Count) {
 66       <& /Elements/ShowCustomFields, Object => $Transaction &>
  67 % }

The numbers you see there are the line numbers


Justin Hayes wrote:
> Hi,
> Some of our tickets can get pretty long and the longer they get the  
> longer the page takes to load. So for a long ticket with say 100  
> comments/replies and assorted status changes etc it might take 10+  
> seconds to render.
> A lot of the time seems to be looping over every transaction, checking  
> permissions etc etc, I guess maybe to decide whether to display the  
> reply/comment options and other things.
> Have any improvements been made to the history display code in 3.8? I  
> would have thought it was more sensible to check permissions once for  
> the ticket and then quickly render all the attachments, but I'm sure  
> that's a simplistic view of it.
> Any thoughts welcome!
> Justin
> -------------------------------------------------
> Justin Hayes
> Orbis Support Manager
> justin.hayes at orbisuk.com
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