[rt-users] advice for mobile techs

[Tom Lahti]

> gets sent out and replied to, it gets added as correspondence (i.e.
> the Requestor sees it) not comments.  Since we don't have a
> dispatcher, there's bound to be alot of ticket chatter while we figure

You need another alias for comments, that uses "--action comment" instead of
"--action correspond" as an option to rt-mailgate.

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   Tom Lahti
   BIT Statement LLC

   (425)251-0833 x 117
   http://www.bitstatement.net/
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