[rt-users] advice for mobile techs

Tom Lahti toml at bitstatement.net
Tue Apr 28 13:38:05 EDT 2009

> gets sent out and replied to, it gets added as correspondence (i.e.
> the Requestor sees it) not comments.  Since we don't have a
> dispatcher, there's bound to be alot of ticket chatter while we figure

You need another alias for comments, that uses "--action comment" instead of
"--action correspond" as an option to rt-mailgate.

-- ============================
   Tom Lahti
   BIT Statement LLC

   (425)251-0833 x 117
-- ============================

More information about the rt-users mailing list