On Tue, Apr 28, 2009 at 1:38 PM, Tom Lahti <toml at bitstatement.net> wrote: > You need another alias for comments, that uses "--action comment" instead of > "--action correspond" as an option to rt-mailgate. Ah, right. Ok, and when we want to comment on tickets we'll send an email to comments at ourcompany.com instead of replying to the ticket.