[rt-users] Query Builder search on Told

Matt Hoover mhoover at thectogroup.com
Wed Apr 29 02:22:01 EDT 2009

Thanks for the recommendation :)  I am pretty familiar with SQL.  My
question surrounds the RT QUERY BUILDER INTERFACE.  I am not able to get
these correct sql queries around "NULL" to work in the query builder.  Try
what you think will work in query builder.  I have not been able to make it

Trying something like: (except in query builder)
SELECT * FROM  Tickets WHERE  Told IS NULL AND STATUS !=  'Resolved' ....

Is there any way to pull this from the Query Builder interface?  I would
like my users to be able to run this....  Thanks


On Mon, Apr 27, 2009 at 9:17 AM, Jo Rhett <jrhett at netconsonance.com> wrote:

> This is a very basic SQL question.   You need to go get a good book on SQL.
>   I recommend the pink book.  (you'll understand when you see it)
> To answer your question: IS NULL not = NULL.   But please don't take my
> answer and fail to purchase a good book on SQL.
> On Apr 24, 2009, at 11:22 PM, Matt Hoover wrote:
> In query builder - how do I search on dates that are NULL?  I have tried
> Told = NULL and lots of other combinations...  We are using RT 3.81
> Thanks
> Matt
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