[rt-users] 403 returned by rt-mailgate / mail-gateway

Dan Swan bioinformatics.lists at gmail.com
Wed Apr 29 05:50:29 EDT 2009

Hi everyone.

So my setup is Debian Lenny, Postfix, Apache2, RT3.6.  This machine
was recently upgraded, my RT3.4 installation was removed by the
upgrade.  I installed 3.6 via aptitude, pulled the 3.4 database in,
updated the schema etc. etc.

RT is largely working - I can log in, perform all administrative and
user functions, create tickets, reply to tickets etc - I thought this
was great!

The only fly in my ointment is that mail is not getting through to the system.

In /etc/aliases we direct mail to RT with:

support: "|/usr/bin/rt-mailgate --queue 'BSU' --action correspond
--url http://bsu.ncl.ac.uk/rt"
support-comment: "|/usr/bin/rt-mailgate --queue 'BSU' --action comment
--url http://bsu.ncl.ac.uk/rt"

However all attempts to send mail result in (from Postfix mail.log):

Apr 29 09:48:09 bsu postfix/local[21497]: 1F6C4A0010:
to=<support at bsu.ncl.ac.uk>, relay=local, delay=8924,
delays=8923/0.04/0/0.9, dsn=4.3.0, status=deferred (temporary failure.
Command output: An Error Occurred =================  403 Forbidden )

In the Apache2 logs we get:

[Wed Apr 29 10:01:40 2009] [error] [client] client
denied by server configuration:

There's a suggestion in the FAQ that adding this to to the Apache2
configs (sites-enabled/000-default in my case) might alleviate the
problem inside the VirtualHost directive.

<Directory "/usr/share/request-tracker3.6/html/">
    Order allow,deny
    Allow from all

(It doesn't)

The only other directive relating to RT in this file is:

Include "/etc/request-tracker3.6/apache2-modperl2.conf"

I realise this is probably an Apache setup issue, but I just cannot
figure out exactly what the issue is and it's starting to tear my hair
out - we use RT a lot for many projects and I've already had a days
downtime on this :(

I pasted the RT config here if it's helpful: http://pastebin.com/m37e157e4

Any pointers would be gratefully received.


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