[rt-users] 403 returned by rt-mailgate / mail-gateway (SOLVED)

[Dan Swan]

Of course it only took another hour.

For some reason this section of
/etc/request-tracker3.6/apache2-modperl.conf was the problem:

<Location /rt/REST/1.0/NoAuth>
    Order Allow,Deny
   Allow from 127.0.0.1
</Location>

relaxing this restriction a little, and everything magically works.

regards,

Dan

2009/4/29 Dan Swan <bioinformatics.lists at gmail.com>:
> Hi everyone.
>
> So my setup is Debian Lenny, Postfix, Apache2, RT3.6.  This machine
> was recently upgraded, my RT3.4 installation was removed by the
> upgrade.  I installed 3.6 via aptitude, pulled the 3.4 database in,
> updated the schema etc. etc.
>
> RT is largely working - I can log in, perform all administrative and
> user functions, create tickets, reply to tickets etc - I thought this
> was great!
>
> The only fly in my ointment is that mail is not getting through to the system.
>
> In /etc/aliases we direct mail to RT with:
>
> support: "|/usr/bin/rt-mailgate --queue 'BSU' --action correspond
> --url http://bsu.ncl.ac.uk/rt"
> support-comment: "|/usr/bin/rt-mailgate --queue 'BSU' --action comment
> --url http://bsu.ncl.ac.uk/rt"
>
> However all attempts to send mail result in (from Postfix mail.log):
>
> Apr 29 09:48:09 bsu postfix/local[21497]: 1F6C4A0010:
> to=<support at bsu.ncl.ac.uk>, relay=local, delay=8924,
> delays=8923/0.04/0/0.9, dsn=4.3.0, status=deferred (temporary failure.
> Command output: An Error Occurred =================  403 Forbidden )
>
> In the Apache2 logs we get:
>
> [Wed Apr 29 10:01:40 2009] [error] [client 128.240.125.96] client
> denied by server configuration:
> /usr/share/request-tracker3.6/html/REST/1.0/NoAuth/mail-gateway
>
> There's a suggestion in the FAQ that adding this to to the Apache2
> configs (sites-enabled/000-default in my case) might alleviate the
> problem inside the VirtualHost directive.
>
> <Directory "/usr/share/request-tracker3.6/html/">
>    Order allow,deny
>    Allow from all
> </Directory>
>
> (It doesn't)
>
> The only other directive relating to RT in this file is:
>
> Include "/etc/request-tracker3.6/apache2-modperl2.conf"
>
> I realise this is probably an Apache setup issue, but I just cannot
> figure out exactly what the issue is and it's starting to tear my hair
> out - we use RT a lot for many projects and I've already had a days
> downtime on this :(
>
> I pasted the RT config here if it's helpful: http://pastebin.com/m37e157e4
>
> Any pointers would be gratefully received.
>
> Dan
>
> --
> Bioinformatics Support Unit  || http://bsu.ncl.ac.uk/
> Institute for Cell and Molecular Biosciences,
> Faculty of Medical Sciences, Framlington Place,
> Newcastle University, Newcastle, NE2 4HH
> Tel: +44 (0)191 222 7253 (Leech offices: Rooms M.2046/M.2046A - Mon/Wed)
> Tel: +44 (0)191 246 4833 (Devonshire offices: Rooms G.25/G.26 - Thu/Fri)
>



-- 
Bioinformatics Support Unit  || http://bsu.ncl.ac.uk/
Institute for Cell and Molecular Biosciences,
Faculty of Medical Sciences, Framlington Place,
Newcastle University, Newcastle, NE2 4HH
Tel: +44 (0)191 222 7253 (Leech offices: Rooms M.2046/M.2046A - Mon/Wed)
Tel: +44 (0)191 246 4833 (Devonshire offices: Rooms G.25/G.26 - Thu/Fri)