[rt-users] replying to "resolved" notification re-opens ticket

[GravyFace]

When a ticket is resolved, RT sends out a system notification,
"According to our records, your request has been resolved.".  Being
polite, our customers usually reply to our resolution emails with a
"thank you" -- I could tell them not to, I guess, but am wondering
what others in the RT community do.

Not a deal-breaker, but I could see this getting annoying for us.