[rt-users] replying to "resolved" notification re-opens ticket

GravyFace gravyface at gmail.com
Wed Apr 29 10:53:55 EDT 2009

When a ticket is resolved, RT sends out a system notification,
"According to our records, your request has been resolved.".  Being
polite, our customers usually reply to our resolution emails with a
"thank you" -- I could tell them not to, I guess, but am wondering
what others in the RT community do.

Not a deal-breaker, but I could see this getting annoying for us.

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