[rt-users] replying to "resolved" notification re-opens ticket

[Jeff Voskamp]

GravyFace wrote:
> When a ticket is resolved, RT sends out a system notification,
> "According to our records, your request has been resolved.".  Being
> polite, our customers usually reply to our resolution emails with a
> "thank you" -- I could tell them not to, I guess, but am wondering
> what others in the RT community do.
>
> Not a deal-breaker, but I could see this getting annoying for us.
>   
The easiest thing to do is tweak the template do add "Please don't reply 
to this message."

Jeff