[rt-users] replying to "resolved" notification re-opens ticket

Jeff Voskamp javoskam at uwaterloo.ca
Wed Apr 29 11:01:54 EDT 2009

GravyFace wrote:
> When a ticket is resolved, RT sends out a system notification,
> "According to our records, your request has been resolved.".  Being
> polite, our customers usually reply to our resolution emails with a
> "thank you" -- I could tell them not to, I guess, but am wondering
> what others in the RT community do.
> Not a deal-breaker, but I could see this getting annoying for us.
The easiest thing to do is tweak the template do add "Please don't reply 
to this message."


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