[rt-users] RT instance not sending On create autoreply email, but sends any other scrip's email but not to CC & Watchers..

Ken Crocker kfcrocker at lbl.gov
Wed Apr 29 12:52:59 EDT 2009


    Before anyone can really help it would be useful to have you list 
each Global scrip (conditions, action, stage) and each Queue based 
scrip. By seeing these, it will be easier to debug your situation.


On 4/29/2009 1:44 AM, Dániel Omaisz-Takács wrote:
> Hi all, i have encountered a problem i couldn't solve and couldn't
> find any solution on the mailing lists eather:
> i have 2 RT instances installed on the server, both are configured
> with the same scripts, completely different RT_SiteConfig parameters.
> Both are working fine except for one thing:
> Instance 1 does this realy weard email sending bug:  i have the default
> 3 On Create Autoreply To Requestors
> scrip which does NOT send an autoreply no mather what i set up to do
> so. But only in one of the RTs, in the other it works fine. And all
> the other scrips (like the 10 On Resolve Notify Requestors srip work
> fine, send emails etc.)
> In the log i found another strange (or strage for me) but relevant thing:
> [Wed Apr 29 08:06:15 2009] [debug]: Found 2 scrips for
> TransactionCreate stage with applicable type(s) Create
> (/opt/rt/bin/../lib/RT/Scrips_Overlay.pm:370)
> [Wed Apr 29 08:06:15 2009] [debug]: About to commit scrips for
> transaction #346 (/opt/rt/bin/../lib/RT/Transaction_Overlay.pm:187)
> 1, i have only 1 scrip for the create state, so how can it find 2?
> 2, its about to commit the "3 On Create Autoreply To Requestors" scrip
> (i guess thats 1 of the 2) but it doesn't, and i have no idea why.
> There is no record of outgoing email in the ticket history eather.
> CC's Watchers and other email functions not working too. It sends the
> mail to the recipient but bot to the watchers and the CC's...
> Maybe the 2 instances interfearing with each other? If so where and how?
> Please help me, it would be very important to us that it would work.
> Thank you all in advance!
> Daniel
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