[rt-users] replying to "resolved" notification re-opens ticket

GravyFace gravyface at gmail.com
Wed Apr 29 13:44:05 EDT 2009

On Wed, Apr 29, 2009 at 11:42 AM, Gene  LeDuc <gleduc at mail.sdsu.edu> wrote:

> We just disable global script #1 (On Correspond Open Tickets).  You could
> also replace the condition with a user-defined one that includes a check for
> (status ne 'resolved' && status ne 'rejected').

Thanks all -- for now, I've edited the response message to be a bit
more clear as to why/how to respond.  We'll see how that goes.

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