[rt-users] replying to "resolved" notification re-opens ticket
GravyFace
gravyface at gmail.com
Wed Apr 29 13:44:05 EDT 2009
On Wed, Apr 29, 2009 at 11:42 AM, Gene LeDuc <gleduc at mail.sdsu.edu> wrote:
> We just disable global script #1 (On Correspond Open Tickets). You could
> also replace the condition with a user-defined one that includes a check for
> (status ne 'resolved' && status ne 'rejected').
Thanks all -- for now, I've edited the response message to be a bit
more clear as to why/how to respond. We'll see how that goes.
More information about the rt-users
mailing list