[rt-users] replying to "resolved" notification re-opens ticket

Ruslan Zakirov ruslan.zakirov at gmail.com
Wed Apr 29 19:59:33 EDT 2009


On Wed, Apr 29, 2009 at 6:53 PM, GravyFace <gravyface at gmail.com> wrote:
> When a ticket is resolved, RT sends out a system notification,
> "According to our records, your request has been resolved.".  Being
> polite, our customers usually reply to our resolution emails with a
> "thank you" -- I could tell them not to, I guess, but am wondering
> what others in the RT community do.
> Not a deal-breaker, but I could see this getting annoying for us.
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Best regards, Ruslan.

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