[rt-users] Query for Service Downtime

[Kenneth Marshall]

On Wed, Apr 29, 2009 at 11:18:03AM -0700, Tom Lahti wrote:
> >>> I was just wondering if I can generate a report for system downtime
> >>> (i.e. the service names and its corresponding downtime) through
> >>> query builder. Plan was to give the customer name as input and generate
> >>> the graph as well as chart where the instance name, service name and the
> >>> downtime is shown. Any help in this regard is greatly appreciated. 
> 
> >> xymon (formerly hobbit monitor) makes great availability reports.  Not 
> >> sure how this is a RT question... ?
> 
> > Thanks Tom, but can I integrate the same with my existing RT (3.8.2)
> > environment and how can I do that? Where can I get the official
> > documentation for the Xymon.
> >
> > Regards,
> > Uday
> 
> RT doesn't monitor anything, so it doesn't really have the necessary data to
> create availability reports.  Xymon's web site is
> http://hobbitmon.sourceforge.net/  (it still says hobbit monitor all over
> it, but they've changed the name due to legal issues).
> 
> As far as integration, it would be quite simple to have xymon fire an alert
> to the email address for a queue, thereby automatically creating a ticket
> during an alarm event, something I plan on doing here.  But the availability
> report would still only be available through xymon, not through RT.  That is
> not RT's purpose.
> 
If you had tickets created by the monitoring system, resolve when
the service was restored, you could generate a report with availability
information.

Cheers,
Ken