[rt-users] default autoreply unless defined per queue - possible?

Andraz Sraka a at aufbix.org
Thu Apr 30 06:31:36 EDT 2009


On Thu, 2009-04-30 at 09:21 +0200, Bernhard Hansbauer wrote:

> using RT 3.8.2 with RTFM 2.4.0
> as mentioned in the subject, i wonder if it's possible to have a
> default autoreply on ticket creation, _unless_ there is an autoreply
> defined in the queue. any hint greatly appreciated,

Delete "Autoreply To Requestors" script in global scripts and define a
new custom one:

Condition: User Defined
Action: Autoreply to Requestor
Template: Global template: Autoreply
Stage: TransactionCreate

Custom condition:
  return($self->TransactionObj->Type eq "Create" &&
        $self->TicketObj->QueueObj->Name ne "XXXXX" )

XXXX - is your defined queue name

For XXX queue you need to create new script defined in queue for example
to sends out different custom reply.

I hope it helps.


Humppa all the way!
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