[rt-users] Scripts reordering etc

Andraz Sraka a at aufbix.org
Thu Apr 30 06:36:13 EDT 2009


On Tue, 2009-04-28 at 14:06 +0200, Andraz Sraka wrote:

> I'm trying to have some custom scripts / set of rules when and how do I
> notify owners, AdminsCC etc. I am creating new 'queue' for
> Helpdesk/Support and one of the rules must be, that when ticket is
> created, based on Queue AdminCC must be set as well as notifying AdminCC
> about newly created ticket in queue.

Any ideas?


Humppa all the way!
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