[rt-users] Scripts reordering etc

[Ken Crocker]

Andraz,

    You set the AdminCc for a Queue in Configuration->Queue->Basics. 
That will permanently ensure you have an AdminCc that can be notified 
whenever a ticket is created in that Queue. For the notification scrip, 
naviagate Configuration->Queue->(select Queue)->Scrips->New Scrip. 
Create your new scrip with the condition "On Create" and the action 
"Notify AdminCc's. That should do it. Hope this helps.

Kenn
LBNL

On 4/30/2009 3:36 AM, Andraz Sraka wrote:
> re
>
> On Tue, 2009-04-28 at 14:06 +0200, Andraz Sraka wrote:
>
>   
>> I'm trying to have some custom scripts / set of rules when and how do I
>> notify owners, AdminsCC etc. I am creating new 'queue' for
>> Helpdesk/Support and one of the rules must be, that when ticket is
>> created, based on Queue AdminCC must be set as well as notifying AdminCC
>> about newly created ticket in queue.
>>     
>
> Any ideas?
>
> regards,
>  Andraz
>
>   
> ------------------------------------------------------------------------
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20090430/dfa839e7/attachment.htm>