[rt-users] Scripts reordering etc

Ken Crocker kfcrocker at lbl.gov
Thu Apr 30 16:11:37 EDT 2009


    You set the AdminCc for a Queue in Configuration->Queue->Basics. 
That will permanently ensure you have an AdminCc that can be notified 
whenever a ticket is created in that Queue. For the notification scrip, 
naviagate Configuration->Queue->(select Queue)->Scrips->New Scrip. 
Create your new scrip with the condition "On Create" and the action 
"Notify AdminCc's. That should do it. Hope this helps.


On 4/30/2009 3:36 AM, Andraz Sraka wrote:
> re
> On Tue, 2009-04-28 at 14:06 +0200, Andraz Sraka wrote:
>> I'm trying to have some custom scripts / set of rules when and how do I
>> notify owners, AdminsCC etc. I am creating new 'queue' for
>> Helpdesk/Support and one of the rules must be, that when ticket is
>> created, based on Queue AdminCC must be set as well as notifying AdminCC
>> about newly created ticket in queue.
> Any ideas?
> regards,
>  Andraz
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