[rt-users] restoration of RT from failed disk

jmoseley at corp.xanadoo.com jmoseley at corp.xanadoo.com
Thu Apr 30 14:28:36 EDT 2009

Hi Kim, if I were you I would simply reinstall.  Unless you had any
customizations, should be a piece of cake - the only thing you'll need is a
copy of your RT_SiteConfig.pm file.

If you were running an older version of RT, you'll need to follow the steps
to upgrade the RT database.

James Moseley

Kimberly McKinnis <kmckinnis at tivo.com> wrote:

Hi all
Our RT server had a catastrophic disk failure last night, and I’ve gotten
the IT team to restore a large number of the files, but due to it being
restored on a different version of RedHat and different perl and mysql
versions, I’m running into a number of issues. Has anyone else had to deal
with this? I could use any advice you’ve got. I have the databases, so I
think I’m going to just try and completely reinstall RT and import the
databases. Thanks!


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