[rt-users] restoration of RT from failed disk

Kimberly McKinnis kmckinnis at tivo.com
Thu Apr 30 14:31:23 EDT 2009

Tons of customizations, which is partly why I'm worried. Lots of scrips, which I'm not sure where they live. I originally installed from a yum package (running 3.4.5). I'll back up my RT files locally and work on a reinstall. Thanks!

-----Original Message-----
From: jmoseley at corp.xanadoo.com [mailto:jmoseley at corp.xanadoo.com] 
Sent: Thursday, April 30, 2009 11:29 AM
To: Kimberly McKinnis
Cc: rt-users at lists.bestpractical.com; rt-users-bounces at lists.bestpractical.com
Subject: Re: [rt-users] restoration of RT from failed disk

Hi Kim, if I were you I would simply reinstall.  Unless you had any
customizations, should be a piece of cake - the only thing you'll need is a
copy of your RT_SiteConfig.pm file.

If you were running an older version of RT, you'll need to follow the steps
to upgrade the RT database.

James Moseley

Kimberly McKinnis <kmckinnis at tivo.com> wrote:

Hi all
Our RT server had a catastrophic disk failure last night, and I've gotten
the IT team to restore a large number of the files, but due to it being
restored on a different version of RedHat and different perl and mysql
versions, I'm running into a number of issues. Has anyone else had to deal
with this? I could use any advice you've got. I have the databases, so I
think I'm going to just try and completely reinstall RT and import the
databases. Thanks!


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