[rt-users] Queue Sort order

Ken Crocker kfcrocker at lbl.gov
Thu Apr 30 16:16:04 EDT 2009


    I've noticed the same thing, but I'm on 3.6.4. I'm not sure if 3.8.x 
fixes this. By "clicking" the field name on the results, it will re-sort 
by that field. However, when you download the results to a spreadsheet, 
it reverts back to order by ticket ID. I know, it doesn't make sense but 
I'm sure it has been corrected in 3.8.x. For now, I just tell my users 
that after they download the results to a spreadsheet, they have to 
re-sort the data. They don't like going to the trouble of setting up a 
sort sequence in Query Builder and then having to re-do it in Excel 
later on.


On 4/30/2009 5:25 AM, Horst Kriegers wrote:
> Hi all,
> I do not find the answer, perhaps that somebody to help me ?
> By searching for tickets with an order of sorting on the queue,
> it seems that the sorting is done on the queue.id.
> How to make to have an order of sorting on queue.name
> Thanks for your help
> Horst
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