[rt-users] Unusual scrip need

Nick Kartsioukas change+lists.rt at nightwind.net
Thu Apr 30 17:07:41 EDT 2009

On Thu, 30 Apr 2009 14:00:18 -0700, "Ken Crocker" <kfcrocker at lbl.gov>
>     I have a need of a scrip that will take the CC adressees of an email 
> and make them the "ticket" CC's when the ticket is created via email. 
> Has anyone done this?  Can anyone point me to an example or such a 
> scrip?  I can write the part that recognizes an email "create". I just 
> don't know how to parse out the "cc" addressees. HELP! Thanks.

Set($ParsenewMessageForTicketCcs, 1); in RT_SiteConfig.pm.  You'll want
to set $RTAddressRegexp as well so RT doesn't add its own address as a
CC.  http://wiki.bestpractical.com/view/RTAddressRegexp

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