[rt-users] Unusual scrip need

Ken Crocker kfcrocker at lbl.gov
Thu Apr 30 17:35:29 EDT 2009


    I don't want this for ALL my queues, just one.


On 4/30/2009 2:07 PM, Nick Kartsioukas wrote:
> On Thu, 30 Apr 2009 14:00:18 -0700, "Ken Crocker" <kfcrocker at lbl.gov>
> said:
>>     I have a need of a scrip that will take the CC adressees of an email 
>> and make them the "ticket" CC's when the ticket is created via email. 
>> Has anyone done this?  Can anyone point me to an example or such a 
>> scrip?  I can write the part that recognizes an email "create". I just 
>> don't know how to parse out the "cc" addressees. HELP! Thanks.
> Set($ParsenewMessageForTicketCcs, 1); in RT_SiteConfig.pm.  You'll want
> to set $RTAddressRegexp as well so RT doesn't add its own address as a
> CC.  http://wiki.bestpractical.com/view/RTAddressRegexp
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