* Anton Krall: > Which one should I use in order to let a requester append comments via email > to his ticket? CommentOnTicket (and presumably ReplyToTicket, too). -- Florian Weimer <fweimer at bfk.de> BFK edv-consulting GmbH http://www.bfk.de/ Kriegsstraße 100 tel: +49-721-96201-1 D-76133 Karlsruhe fax: +49-721-96201-99