[rt-users] 3.8.4 installation issue

[Kenneth Marshall]

On Tue, Aug 04, 2009 at 08:57:58AM -0700, Joel Hartshorn wrote:
> I had the same issue and found no help.  I did see the offer for "paid"
> services, which seems to condradict the idea that you can at least install
> the software.
> 
> I personally had to crack open each file and examine the failure.  I would
> say 99% of the time it is going to be an upline dependency.  IE some perl
> module/file on your system is not combatible with 3.8.4.
> 
> On RHEL 4.0 I never did get it to work with constant failure on HTML::Mason.
> 
> Good luck...and welcome to one of the big downsides of open source.
> 

To be fair, any package of sufficient complexity will require care
and understanding to install whether it is a closed source commercial
package or open source. Hence the frequent requirement for OS xxx
VERSION yyy for closed source applications. It looks like you are
using a home built version of perl and it has some problems. This
is not really RT's fault. Try using the system software instead.
Compared to getting perl/Apache to work properly together, the RT
installation is very straightforward. Good luck.

Cheers,
Ken

> 
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Brian Gallew
> Sent: Tuesday, August 04, 2009 4:44 AM
> To: rt Users
> Subject: [rt-users] 3.8.4 installation issue
> 
> So, I'm installing RT-3.8.4 on a virgin system, for the most part using an
> RT_SiteConfig.pm that is very similar to the 3.6.5 system I have in
> production (database/hostname differences).  I've run the testdeps/fixdeps
> bits repeatedly and they claim I'm up to date.  I've even used the CPAN "r"
> command to tell met what to update and then update as much as I can, all to
> no avail.  Here is the error I'm getting:
> 
> Attempt to reload Apache/Table.pm aborted.
> Compilation failed in require at
> /home/rt/perl-5.10.0/lib/site_perl/5.10.0/i686-linux/Apache/Request.pm
> line 21.
> BEGIN failed--compilation aborted at
> /home/rt/perl-5.10.0/lib/site_perl/5.10.0/i686-linux/Apache/Request.pm
> line 21.
> Compilation failed in require at
> /home/rt/perl-5.10.0/lib/site_perl/5.10.0/HTML/Mason/ApacheHandler.pm
> line 254.
> BEGIN failed--compilation aborted at
> /home/rt/perl-5.10.0/lib/site_perl/5.10.0/HTML/Mason/ApacheHandler.pm
> line 259.
> Compilation failed in require at
> /home/rt/bin/../lib/RT/Interface/Web/Handler.pm line 140.
> Compilation failed in require at (eval 8) line 1.
> 
> /usr/www/bin/apachectl startssl: httpd could not be started
> 
> I'd tell you this is a Fedora Core 3 system, but that would be misleading as
> it's suffered many years worth of modification and changes and therefore
> bears no similarity.  Google shows no such error, so I'm wondering if I've
> done something egregiously stupid.
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