[rt-users] 3.8.4 installation issue

[Lander, Scott]

Your install path looks strange, to say the least...

For instance, seaching my (working) 8.4 system (OS is Ububtu 8.0.4) for Request.pm gives:

# find / -name Request.pm -print
/opt/rt3/lib/RT/Interface/Web/Request.pm
/usr/lib/perl5/DBI/Gofer/Request.pm
/usr/local/share/perl/5.8.8/HTML/Mason/Apache/Request.pm
/usr/local/share/perl/5.8.8/HTML/Mason/Request.pm
/usr/share/perl5/HTTP/Request.pm
#

I installed in the default location of /opt/rt3.


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Joel Hartshorn
Sent: Tuesday, August 04, 2009 11:58 AM
To: geek+rt at cmu.edu; rt Users
Subject: Re: [rt-users] 3.8.4 installation issue

I had the same issue and found no help.  I did see the offer for "paid"
services, which seems to condradict the idea that you can at least install the software.

I personally had to crack open each file and examine the failure.  I would say 99% of the time it is going to be an upline dependency.  IE some perl module/file on your system is not combatible with 3.8.4.

On RHEL 4.0 I never did get it to work with constant failure on HTML::Mason.

Good luck...and welcome to one of the big downsides of open source.


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Brian Gallew
Sent: Tuesday, August 04, 2009 4:44 AM
To: rt Users
Subject: [rt-users] 3.8.4 installation issue

So, I'm installing RT-3.8.4 on a virgin system, for the most part using an RT_SiteConfig.pm that is very similar to the 3.6.5 system I have in production (database/hostname differences).  I've run the testdeps/fixdeps bits repeatedly and they claim I'm up to date.  I've even used the CPAN "r"
command to tell met what to update and then update as much as I can, all to no avail.  Here is the error I'm getting:

Attempt to reload Apache/Table.pm aborted.
Compilation failed in require at
/home/rt/perl-5.10.0/lib/site_perl/5.10.0/i686-linux/Apache/Request.pm
line 21.
BEGIN failed--compilation aborted at
/home/rt/perl-5.10.0/lib/site_perl/5.10.0/i686-linux/Apache/Request.pm
line 21.
Compilation failed in require at
/home/rt/perl-5.10.0/lib/site_perl/5.10.0/HTML/Mason/ApacheHandler.pm
line 254.
BEGIN failed--compilation aborted at
/home/rt/perl-5.10.0/lib/site_perl/5.10.0/HTML/Mason/ApacheHandler.pm
line 259.
Compilation failed in require at
/home/rt/bin/../lib/RT/Interface/Web/Handler.pm line 140.
Compilation failed in require at (eval 8) line 1.

/usr/www/bin/apachectl startssl: httpd could not be started

I'd tell you this is a Fedora Core 3 system, but that would be misleading as it's suffered many years worth of modification and changes and therefore bears no similarity.  Google shows no such error, so I'm wondering if I've done something egregiously stupid.
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