[rt-users] Relationship Graphs not working in RT 3.8.4

[Ruslan Zakirov]

Hi Justin,

You shouldn't restart the box. Probably there is better errror message
in the logs.

On Wed, Aug 5, 2009 at 6:59 PM, Justin Hayes<justin.hayes at orbisuk.com> wrote:
> Tried restarting the server itself, but still get the same error :(
>
> Justin
>
> -------------------------------------------------
> Justin Hayes
> Orbis Support Manager
> justin.hayes at orbisuk.com
>
>
>
>
> On 5 Aug 2009, at 14:27, Ruslan Zakirov wrote:
>
>> Hello Justin,
>>
>> Have you restarted the server after install?
>>
>> On Wed, Aug 5, 2009 at 3:26 PM, Justin Hayes<justin.hayes at orbisuk.com>
>> wrote:
>>>
>>> Anyone had any problems getting the ticket relation graphing stuff
>>> working
>>> under RT3.8.4?
>>> I've installed various libgd packages and installed GD and GraphViz over
>>> CPAN. I now get the 'Graph' link in the Links section of Ticket Metadata
>>> but
>>> clicking on it gives me this:
>>> Error during compilation of /opt/rt3/share/html/Ticket/Graphs/index.html:
>>> Attempt to reload RT/Graph/Tickets.pm aborted. Compilation failed in
>>> require
>>> at /opt/rt3/share/html/Ticket/Graphs/index.html line 78. Stack:
>>> [/opt/rt3/share/html/Ticket/Graphs/index.html:78]
>>> [/opt/rt3/share/html/Ticket/Graphs/index.html:78]
>>> [/usr/share/perl5/HTML/Mason/Interp.pm:811]
>>> [/usr/share/perl5/HTML/Mason/Interp.pm:441]
>>> [/usr/share/perl5/HTML/Mason/Request.pm:246]
>>> [/usr/share/perl5/HTML/Mason/Request.pm:211]
>>> [/opt/rt3/bin/../lib/RT/Interface/Web/Request.pm:68]
>>> [/usr/share/perl5/Class/Container.pm:275]
>>> [/usr/share/perl5/Class/Container.pm:353]
>>> [/usr/share/perl5/HTML/Mason/Interp.pm:348]
>>> [/usr/share/perl5/HTML/Mason/Interp.pm:342]
>>> [/usr/share/perl5/HTML/Mason/CGIHandler.pm:124]
>>> [/usr/share/perl5/HTML/Mason/CGIHandler.pm:73]
>>> [/opt/rt3/bin/mason_handler.fcgi:79] BEGIN failed--compilation aborted at
>>> /opt/rt3/share/html/Ticket/Graphs/index.html line 78. Stack:
>>> [/opt/rt3/share/html/Ticket/Graphs/index.html:78]
>>> [/usr/share/perl5/HTML/Mason/Interp.pm:811]
>>> [/usr/share/perl5/HTML/Mason/Interp.pm:441]
>>> [/usr/share/perl5/HTML/Mason/Request.pm:246]
>>> [/usr/share/perl5/HTML/Mason/Request.pm:211]
>>> [/opt/rt3/bin/../lib/RT/Interface/Web/Request.pm:68]
>>> [/usr/share/perl5/Class/Container.pm:275]
>>> [/usr/share/perl5/Class/Container.pm:353]
>>> [/usr/share/perl5/HTML/Mason/Interp.pm:348]
>>> [/usr/share/perl5/HTML/Mason/Interp.pm:342]
>>> [/usr/share/perl5/HTML/Mason/CGIHandler.pm:124]
>>> [/usr/share/perl5/HTML/Mason/CGIHandler.pm:73]
>>> [/opt/rt3/bin/mason_handler.fcgi:79]
>>>
>>> Cheers,
>>> Justin
>>> -------------------------------------------------
>>> Justin Hayes
>>> Orbis Support Manager
>>> justin.hayes at orbisuk.com
>>>
>>>
>>>
>>>
>>> _______________________________________________
>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>
>>> Community help: http://wiki.bestpractical.com
>>> Commercial support: sales at bestpractical.com
>>>
>>>
>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>> Buy a copy at http://rtbook.bestpractical.com
>>>
>>
>>
>>
>> --
>> Best regards, Ruslan.
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Community help: http://wiki.bestpractical.com
>> Commercial support: sales at bestpractical.com
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>
>



-- 
Best regards, Ruslan.