[rt-users] unable to view attachment

[raymond at pilotsupplies.com]

Hi,

unprivileged user create ticket,
priviledged helpdesk user  reply with ticket, with attachment
unpriviled user received email with attachment link

https://helpdesk.abc.com/exchweb/bin/redir.asp?URL=http://helpdesk.abc.com//Ticket/Attachment/284344/263337/7103344_2_Virtual_Office_Quick_Reference_Guide.pdf

when user clicks on this links it brings user to

http://helpdesk.abc.com/SelfService/

when unpriviledge user log in

there is no attachment.


however, when a privilege user logs in, using IE, it asked to save this 
file. in Firefox 3.5 it dispalys the page in the broser.

This must be some kind of permission. I looked at the permissions but 
don't know where it is applied.

appreciate any assistance!



-- 



Regards,

Raymond Wong


Personal motto: P.E.A.C.E
Enjoy the present
Assert your goals
Champion peace
Entrust others