[rt-users] unable to view attachment

[Kevin Falcone]

On Wed, Aug 05, 2009 at 11:11:31AM -0700, raymond at pilotsupplies.com wrote:
> Hi,
> 
> unprivileged user create ticket,
> priviledged helpdesk user  reply with ticket, with attachment
> unpriviled user received email with attachment link
> 
> https://helpdesk.abc.com/exchweb/bin/redir.asp?URL=http://helpdesk.abc.com//Ticket/Attachment/284344/263337/7103344_2_Virtual_Office_Quick_Reference_Guide.pdf

This appears to be your own custom code generating this link
Unprivileged users would access attachments at
/SelfService/Attachment/ rather than /Ticket/Attachment/

-kevin

> 
> when user clicks on this links it brings user to
> 
> http://helpdesk.abc.com/SelfService/
> 
> when unpriviledge user log in
> 
> there is no attachment.
> 
> 
> however, when a privilege user logs in, using IE, it asked to save this 
> file. in Firefox 3.5 it dispalys the page in the broser.
> 
> This must be some kind of permission. I looked at the permissions but 
> don't know where it is applied.
> 
> appreciate any assistance!
>