[rt-users] Adding requestors based on CC?

[Kevin Falcone]

On Wed, Aug 05, 2009 at 02:10:39PM -0700, Tyler Hall wrote:
>    Is it possible to automatically add people to requestors if they are CC'd in the email?
> 
>    A lot of times customers will email their group and email us, therefore when we reply it will
>    only get sent to them.

For Ticket Creation, look at ParseNewMessageForTicketCcs in your
config

-kevin