[rt-users] Adding requestors based on CC?

[Ken Crocker]

Tyler,

The ParseNewMessageForTicketCcs is a "RT-Wide" option. I put a "Queue 
only" scrip in the wiki.

Kenn
LBNL

On 8/6/2009 9:37 AM, Kevin Falcone wrote:
> On Wed, Aug 05, 2009 at 02:10:39PM -0700, Tyler Hall wrote:
>   
>>    Is it possible to automatically add people to requestors if they are CC'd in the email?
>>
>>    A lot of times customers will email their group and email us, therefore when we reply it will
>>    only get sent to them.
>>     
>
> For Ticket Creation, look at ParseNewMessageForTicketCcs in your
> config
>
> -kevin
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