[rt-users] unable to view attachment

[Kevin Falcone]

On Wed, Aug 05, 2009 at 11:46:19AM -0700, raymond at pilotsupplies.com wrote:
> Hi Kevin,
> 
> Thank you for the reply. This is a new 3.8.4 install on Debian 9.04 and I 
> have not made any changes to the code. All unprviledged users when 

The face that you have redir.asp in there speaks to some sort of
wackiness (or some sort of outlook shenanigans)

> log in http://helpdesk.abc.com it 
> automatially redirects to http://helpdesk.abc.com/SelfService/
> 
> currently all unpriviledge  users can create and reply to tickets via 
> email and can 
> log into web and create tickets. but when unpriviled users create ticket 
> using the web, and when create ticket button is pressed, user receive
>   "[error]: WebRT: No permission to view newly created 10002
> ticket"

Sounds like you want to grant Requestors the ShowTicket right so they
can see the ticket they just created.

> 
> don't know if this is a contributing factor or something else.

-kevin

> 
> On Wed, 5 Aug 2009, Kevin Falcone wrote:
> 
> > On Wed, Aug 05, 2009 at 11:11:31AM -0700, raymond at pilotsupplies.com wrote:
> >> Hi,
> >>
> >> unprivileged user create ticket,
> >> priviledged helpdesk user  reply with ticket, with attachment
> >> unpriviled user received email with attachment link
> >>
> >> https://helpdesk.abc.com/exchweb/bin/redir.asp?URL=http://helpdesk.abc.com//Ticket/Attachment/284344/263337/7103344_2_Virtual_Office_Quick_Reference_Guide.pdf
> >
> > This appears to be your own custom code generating this link
> > Unprivileged users would access attachments at
> > /SelfService/Attachment/ rather than /Ticket/Attachment/
> >
> > -kevin
> >
> >>
> >> when user clicks on this links it brings user to
> >>
> >> http://helpdesk.abc.com/SelfService/
> >>
> >> when unpriviledge user log in
> >>
> >> there is no attachment.
> >>
> >>
> >> however, when a privilege user logs in, using IE, it asked to save this
> >> file. in Firefox 3.5 it dispalys the page in the broser.
> >>
> >> This must be some kind of permission. I looked at the permissions but
> >> don't know where it is applied.
> >>
> >> appreciate any assistance!
> >>
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> 
> -- 
> 
> 
> 
> Regards,
> 
> Raymond Wong
> 
> 
> Personal motto: P.E.A.C.E
> Enjoy the present
> Assert your goals
> Champion peace
> Entrust others
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