[rt-users] unable to view attachment
raymond at pilotsupplies.com
raymond at pilotsupplies.com
Wed Aug 5 14:46:19 EDT 2009
Hi Kevin,
Thank you for the reply. This is a new 3.8.4 install on Debian 9.04 and I
have not made any changes to the code. All unprviledged users when
log in http://helpdesk.abc.com it
automatially redirects to http://helpdesk.abc.com/SelfService/
currently all unpriviledge users can create and reply to tickets via
email and can
log into web and create tickets. but when unpriviled users create ticket
using the web, and when create ticket button is pressed, user receive
"[error]: WebRT: No permission to view newly created 10002
ticket"
don't know if this is a contributing factor or something else.
raymond
On Wed, 5 Aug 2009, Kevin Falcone wrote:
> On Wed, Aug 05, 2009 at 11:11:31AM -0700, raymond at pilotsupplies.com wrote:
>> Hi,
>>
>> unprivileged user create ticket,
>> priviledged helpdesk user reply with ticket, with attachment
>> unpriviled user received email with attachment link
>>
>> https://helpdesk.abc.com/exchweb/bin/redir.asp?URL=http://helpdesk.abc.com//Ticket/Attachment/284344/263337/7103344_2_Virtual_Office_Quick_Reference_Guide.pdf
>
> This appears to be your own custom code generating this link
> Unprivileged users would access attachments at
> /SelfService/Attachment/ rather than /Ticket/Attachment/
>
> -kevin
>
>>
>> when user clicks on this links it brings user to
>>
>> http://helpdesk.abc.com/SelfService/
>>
>> when unpriviledge user log in
>>
>> there is no attachment.
>>
>>
>> however, when a privilege user logs in, using IE, it asked to save this
>> file. in Firefox 3.5 it dispalys the page in the broser.
>>
>> This must be some kind of permission. I looked at the permissions but
>> don't know where it is applied.
>>
>> appreciate any assistance!
>>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
--
Regards,
Raymond Wong
Personal motto: P.E.A.C.E
Enjoy the present
Assert your goals
Champion peace
Entrust others
More information about the rt-users
mailing list