[rt-users] Custom Scrip Failing (using example from RT Essentials) and User Details not accessible

[Michael Ellis]

Thanks Jerrad & Ken,

After I posted last night I came accross this idea, although, I was trying 
to work with  /opt/rt3/local/html/Elements/ShowRequestor. I was lost on what 
code to add. I'll try the lines you suggested in your follow up email, 
Jerrad:

$Ticket->Requestors->UserMembersObj->First->HomePhone();
$Ticket->Requestors->UserMembersObj->First->WorkPhone();
$Ticket->Requestors->UserMembersObj->First->MobilePhone();

Any idea why no one but root can view the modifyuser pages? I've given our 
helpdesk group AdminUsers right.

Thanks so much,

Mike

--------------------------------------------------
From: "Jerrad Pierce" <jpierce at cambridgeenergyalliance.org>
Sent: Thursday, August 06, 2009 11:49 AM
To: "Ken Crocker" <kfcrocker at lbl.gov>
Cc: "Michael Ellis" <michael_ellis at umanitoba.ca>; "RT-USERS" 
<RT-Users at lists.bestpractical.com>
Subject: Re: [rt-users] Custom Scrip Failing (using example from RT 
Essentials) and User Details not accessible

> I strongly recommend storing this information in the requestor, and
> then pulling it from there,
> as Ken suggest. We use REST to create tickets, and create the
> requestor with such details
> before hand, but I've written a scrip to extract such information from
> a vCard, which could be
> of use: http://wiki.bestpractical.com/view/OnCreateSetUserDetails
>
>