[rt-users] Custom Scrip Failing (using example from RT Essentials) and User Details not accessible

[Ken Crocker]

Mike,

If your talking about looking at User info via WebUI, then I'd take a 
look at the privileges you've set up. As "SuperUser" (we have only 
allowed 2 in our system) I can pretty much do what I want as the Admin 
of our RT installation.

Kenn
LBNL

On 8/6/2009 10:18 AM, Michael Ellis wrote:
> Thanks Jerrad & Ken,
>
> After I posted last night I came accross this idea, although, I was 
> trying to work with  /opt/rt3/local/html/Elements/ShowRequestor. I was 
> lost on what code to add. I'll try the lines you suggested in your 
> follow up email, Jerrad:
>
> $Ticket->Requestors->UserMembersObj->First->HomePhone();
> $Ticket->Requestors->UserMembersObj->First->WorkPhone();
> $Ticket->Requestors->UserMembersObj->First->MobilePhone();
>
> Any idea why no one but root can view the modifyuser pages? I've given 
> our helpdesk group AdminUsers right.
>
> Thanks so much,
>
> Mike
>
> --------------------------------------------------
> From: "Jerrad Pierce" <jpierce at cambridgeenergyalliance.org>
> Sent: Thursday, August 06, 2009 11:49 AM
> To: "Ken Crocker" <kfcrocker at lbl.gov>
> Cc: "Michael Ellis" <michael_ellis at umanitoba.ca>; "RT-USERS" 
> <RT-Users at lists.bestpractical.com>
> Subject: Re: [rt-users] Custom Scrip Failing (using example from RT 
> Essentials) and User Details not accessible
>
>> I strongly recommend storing this information in the requestor, and
>> then pulling it from there,
>> as Ken suggest. We use REST to create tickets, and create the
>> requestor with such details
>> before hand, but I've written a scrip to extract such information from
>> a vCard, which could be
>> of use: http://wiki.bestpractical.com/view/OnCreateSetUserDetails
>>
>>
>