[rt-users] Asset Tracker API

Fri Aug 14 15:26:20 EDT 2009

Ah Cool, thanks. I *really* appreciate the help. My manager's confidence in AT is bolstered by the fact that the developer is still answering questions.

I managed to make some headway before seeing your email, I've got a script that can add the links and they are showing up in rt3.Link in the DB. However, the links are not showing in the UI.

Here is my test script:

#!/usr/bin/perl
use lib qw(/opt/rt3/local/lib /opt/rt3/lib);
use RT;
use RTx::AssetTracker::Asset;
use Getopt::Std;
use strict;
RT::LoadConfig();
RT::Init();
my $at = RTx::AssetTracker::Asset->new(RT->SystemUser);
my $URI = 'at://rt.lib.umanitoba.ca/asset/4189';
if (my $id = $at->Load("labdaf01")){
$at->AddLink(Type=>'HasComponent',Target=> $URI);
exit 0;}
else {die 'invalid asset';}

rt3.Links has a corresponding:

17 | at://rt.lib.umanitoba.ca/asset/3889          | at://rt.lib.umanitoba.ca/asset/4189            | HasComponent |           0 |         0 |             1 | 2009-08-14 18:30:45 |       1 | 2009-08-14 18:30:45
Where 3389 is the URI for labdaf01

But the UI doesn't show the link. I thought maybe I'm missing a privilege, but I'm SuperUser in the UI. What am I missing?

-Mike

-----Original Message-----
From: Todd Chapman [mailto:todd at chaka.net] 
Sent: August-14-09 1:09 PM
To: Michael Ellis
Cc: rt Users; jsmoriss at mvlan.net
Subject: Re: [rt-users] Asset Tracker API

After callin $at->new you have to call $at->Load. Once the asset is
loaded you can call AddLink. Links are bi-directional so you don't
have to add the reverse link.

On Thu, Aug 13, 2009 at 11:41 AM, Michael
Ellis<Michael_Ellis at umanitoba.ca> wrote:
> Either I not understanding something or I think I might have confused the issue by leaving some ambiguity in what I was asking. I'm just dealing with one DB now. Here's the situation:
>
> -I have imported the assets themselves from our old helpdesk software's DB into RTAT's DB.
> -I have a table of linked assets from the old system.
> -I want to use this table as input to create links in the new RTAT. I can massage the input data as needed to have it in "Name", "URI", or whatever.
>
>
> I'm a perl newbie so I want to make sure I understand this: $at->AddLink(Type=>'RefersTo',Target=> $other_at->URI);
>
> $at = RTx::AssetTracker::Asset->new(RT->SystemUser)
> AddLink is presumably a function in AssetTracker
> RefersTo is the type of link
> Target is the asset to create the ReferTo link to? And what kind of info does it want here (Name, URI, ?)?
> $other_at = ??? (or did I make you think I was trying to link between two different RTAT systems?)
> URI is the uri of the asset the link is created in/from?
>
> Does the reverse link get created automatically, or should I repeat the statement, reversing Target and URI and flip the linktype?
>
> Thanks,
>
> Mike
>
> -----Original Message-----
> From: Todd Chapman [mailto:todd at chaka.net]
> Sent: August-12-09 3:46 PM
> To: Michael Ellis
> Cc: rt Users; jsmoriss at mvlan.net
> Subject: Re: [rt-users] Asset Tracker API
>
> My bad. If you want to link $at to $other_at:
>
> $at->AddLink(Type=>'RefersTo',Target=> $other_at->URI);
>
> Try it and see.
>
> On Wed, Aug 12, 2009 at 4:38 PM, Michael
> Ellis<Michael_Ellis at umanitoba.ca> wrote:
>> Just to clarify, in...
>>
>>         $at->AddLink(Type=>'RefersTo',Target=> $at->URI);
>>
>> ... "Target" is the URI of the RefersTo link, while the URI at the end of the line becomes the corresponding ReferredToBy?
>>
>> -Mike
>>
>> -----Original Message-----
>> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Todd Chapman
>> Sent: August-12-09 12:04 PM
>> To: Michael Ellis
>> Cc: rt Users; jsmoriss at mvlan.net
>> Subject: Re: [rt-users] Asset Tracker API
>>
>> It should be similar to adding links to tickets.
>>
>> Ticket example: $TicketObj->AddLink(Type=>'RefersTo',Target=>$ticket->id);
>>
>> So asset would be: $at->AddLink(Type=>'RefersTo',Target=> $at->URI);
>>
>> The default link types are:
>>
>>    RefersTo
>>    ReferredToBy
>>    RunsOn
>>    IsRunning
>>    DependsOn
>>    DependedOnBy
>>    ComponentOf
>>    HasComponent
>>    Components
>>
>> Unlike RT, AT's link types are configurable. See AT_Config.pm.
>>
>> On Wed, Aug 12, 2009 at 12:06 PM, Michael
>> Ellis<Michael_Ellis at umanitoba.ca> wrote:
>>> (I’m sorry, I’m not sure if this is the right forum for this, If it isn’t
>>> I’d love to know what is.)
>>>
>>>
>>>
>>> I’ve set up AT 1.2.4b1 with RT 3.8.4 and used a script written by
>>> Jean-Sebastien Morisset to import my assets from our old DB. I now want to
>>> recreated the links between assets.
>>>
>>>
>>>
>>> I’m wondering if anyone could point me in the right direction for finding
>>> what the set links equivalent to the set fields code below:
>>>
>>>
>>>
>>> my ($id, $t, $msg) = $at->Create (
>>>
>>>                                 Name => $csv[$csv_map{"Name"}],
>>>
>>>                                 Status => $csv[$csv_map{"Status"}],
>>>
>>>                                 Type => $csv[$csv_map{"Type"}],
>>>
>>>
>>>
>>> What file in AT contains the handlers for these so that I can just inspect
>>> it to see what else it can do?
>>>
>>>
>>>
>>> Thanks,
>>>
>>>
>>>
>>> Mike
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>
>
>