[rt-users] Asset Tracker API

Fri Aug 14 15:56:26 EDT 2009

Not sure why. Do links created in the UI show up?

On Fri, Aug 14, 2009 at 3:26 PM, Michael
Ellis<Michael_Ellis at umanitoba.ca> wrote:
> Ah Cool, thanks. I *really* appreciate the help. My manager's confidence in AT is bolstered by the fact that the developer is still answering questions.
>
> I managed to make some headway before seeing your email, I've got a script that can add the links and they are showing up in rt3.Link in the DB. However, the links are not showing in the UI.
>
> Here is my test script:
>
> #!/usr/bin/perl
> use lib qw(/opt/rt3/local/lib /opt/rt3/lib);
> use RT;
> use RTx::AssetTracker::Asset;
> use Getopt::Std;
> use strict;
> RT::LoadConfig();
> RT::Init();
> my $at = RTx::AssetTracker::Asset->new(RT->SystemUser);
> my $URI = 'at://rt.lib.umanitoba.ca/asset/4189';
> if (my $id = $at->Load("labdaf01")){
> $at->AddLink(Type=>'HasComponent',Target=> $URI);
> exit 0;}
> else {die 'invalid asset';}
>
> rt3.Links has a corresponding:
>
> 17 | at://rt.lib.umanitoba.ca/asset/3889          | at://rt.lib.umanitoba.ca/asset/4189            | HasComponent |           0 |         0 |             1 | 2009-08-14 18:30:45 |       1 | 2009-08-14 18:30:45
> Where 3389 is the URI for labdaf01
>
> But the UI doesn't show the link. I thought maybe I'm missing a privilege, but I'm SuperUser in the UI. What am I missing?
>
> -Mike
>
>
> -----Original Message-----
> From: Todd Chapman [mailto:todd at chaka.net]
> Sent: August-14-09 1:09 PM
> To: Michael Ellis
> Cc: rt Users; jsmoriss at mvlan.net
> Subject: Re: [rt-users] Asset Tracker API
>
> After callin $at->new you have to call $at->Load. Once the asset is
> loaded you can call AddLink. Links are bi-directional so you don't
> have to add the reverse link.
>
> On Thu, Aug 13, 2009 at 11:41 AM, Michael
> Ellis<Michael_Ellis at umanitoba.ca> wrote:
>> Either I not understanding something or I think I might have confused the issue by leaving some ambiguity in what I was asking. I'm just dealing with one DB now. Here's the situation:
>>
>> -I have imported the assets themselves from our old helpdesk software's DB into RTAT's DB.
>> -I have a table of linked assets from the old system.
>> -I want to use this table as input to create links in the new RTAT. I can massage the input data as needed to have it in "Name", "URI", or whatever.
>>
>>
>> I'm a perl newbie so I want to make sure I understand this: $at->AddLink(Type=>'RefersTo',Target=> $other_at->URI);
>>
>> $at = RTx::AssetTracker::Asset->new(RT->SystemUser)
>> AddLink is presumably a function in AssetTracker
>> RefersTo is the type of link
>> Target is the asset to create the ReferTo link to? And what kind of info does it want here (Name, URI, ?)?
>> $other_at = ??? (or did I make you think I was trying to link between two different RTAT systems?)
>> URI is the uri of the asset the link is created in/from?
>>
>> Does the reverse link get created automatically, or should I repeat the statement, reversing Target and URI and flip the linktype?
>>
>> Thanks,
>>
>> Mike
>>
>> -----Original Message-----
>> From: Todd Chapman [mailto:todd at chaka.net]
>> Sent: August-12-09 3:46 PM
>> To: Michael Ellis
>> Cc: rt Users; jsmoriss at mvlan.net
>> Subject: Re: [rt-users] Asset Tracker API
>>
>> My bad. If you want to link $at to $other_at:
>>
>> $at->AddLink(Type=>'RefersTo',Target=> $other_at->URI);
>>
>> Try it and see.
>>
>> On Wed, Aug 12, 2009 at 4:38 PM, Michael
>> Ellis<Michael_Ellis at umanitoba.ca> wrote:
>>> Just to clarify, in...
>>>
>>>         $at->AddLink(Type=>'RefersTo',Target=> $at->URI);
>>>
>>> ... "Target" is the URI of the RefersTo link, while the URI at the end of the line becomes the corresponding ReferredToBy?
>>>
>>> -Mike
>>>
>>> -----Original Message-----
>>> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Todd Chapman
>>> Sent: August-12-09 12:04 PM
>>> To: Michael Ellis
>>> Cc: rt Users; jsmoriss at mvlan.net
>>> Subject: Re: [rt-users] Asset Tracker API
>>>
>>> It should be similar to adding links to tickets.
>>>
>>> Ticket example: $TicketObj->AddLink(Type=>'RefersTo',Target=>$ticket->id);
>>>
>>> So asset would be: $at->AddLink(Type=>'RefersTo',Target=> $at->URI);
>>>
>>> The default link types are:
>>>
>>>    RefersTo
>>>    ReferredToBy
>>>    RunsOn
>>>    IsRunning
>>>    DependsOn
>>>    DependedOnBy
>>>    ComponentOf
>>>    HasComponent
>>>    Components
>>>
>>> Unlike RT, AT's link types are configurable. See AT_Config.pm.
>>>
>>> On Wed, Aug 12, 2009 at 12:06 PM, Michael
>>> Ellis<Michael_Ellis at umanitoba.ca> wrote:
>>>> (I’m sorry, I’m not sure if this is the right forum for this, If it isn’t
>>>> I’d love to know what is.)
>>>>
>>>>
>>>>
>>>> I’ve set up AT 1.2.4b1 with RT 3.8.4 and used a script written by
>>>> Jean-Sebastien Morisset to import my assets from our old DB. I now want to
>>>> recreated the links between assets.
>>>>
>>>>
>>>>
>>>> I’m wondering if anyone could point me in the right direction for finding
>>>> what the set links equivalent to the set fields code below:
>>>>
>>>>
>>>>
>>>> my ($id, $t, $msg) = $at->Create (
>>>>
>>>>                                 Name => $csv[$csv_map{"Name"}],
>>>>
>>>>                                 Status => $csv[$csv_map{"Status"}],
>>>>
>>>>                                 Type => $csv[$csv_map{"Type"}],
>>>>
>>>>
>>>>
>>>> What file in AT contains the handlers for these so that I can just inspect
>>>> it to see what else it can do?
>>>>
>>>>
>>>>
>>>> Thanks,
>>>>
>>>>
>>>>
>>>> Mike
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>>
>>
>>
>
>
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