[rt-users] Notify a group

Nick Kartsioukas change+lists.rt at nightwind.net
Mon Aug 17 16:56:09 EDT 2009


Is there a way, within a scrip, to send a notification to an RT group?

I'd like all members of a group that have permissions in a particular
queue to be notified when a ticket is created in that queue, but I don't
want to set them as Watchers because they don't necessarily want to
watch all traffic on every ticket that goes through that queue.  I found
the RT-Action-NotifyGroup extension, but I don't want to have to
duplicate the list of members in a group (this is a step that could be
easily missed in the future when adding more users to the group, and
those adding users to groups may not have shell access to the machine RT
lives on).



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