[rt-users] Problem with specific user?

[Drew Barnes]

Sounds like his may have set his email preferences to suspended.

On 8/18/09 10:19 AM, "David Chandek-Stark" <dchandekstark at gmail.com> wrote:

> I am experiencing a very strange problem.  A specific user does not get
> included in generated emails, such as On Correspond Notify Owner.  No error is
> written to the RT log.  Everything appears to function properly, except that
> the generated e-mail which is recorded in the ticket has no To: address in it,
> so is sent to no one.  The problem does not affect other users.  I have
> checked all the tables in MySQL, no errors.  The user's email address is valid
> and unique in the database.  We even tried changing it to another valid email
> address and got the same result.
> 
> Has anyone had a problem like this, and what could possibly be causing it?
> 
> Thanks,
> David
> 
> RT 3.8.1
> 
> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
> 
> -- 
> Drew Barnes
> Applications Analyst
> Network Resources Dept.
> Raymond Walters College

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20090818/2ba69447/attachment.htm>