[rt-users] Problem with specific user?

Drew Barnes barnesaw at ucrwcu.rwc.uc.edu
Tue Aug 18 10:46:35 EDT 2009


Sounds like his may have set his email preferences to suspended.

On 8/18/09 10:19 AM, "David Chandek-Stark" <dchandekstark at gmail.com> wrote:

> I am experiencing a very strange problem.  A specific user does not get
> included in generated emails, such as On Correspond Notify Owner.  No error is
> written to the RT log.  Everything appears to function properly, except that
> the generated e-mail which is recorded in the ticket has no To: address in it,
> so is sent to no one.  The problem does not affect other users.  I have
> checked all the tables in MySQL, no errors.  The user's email address is valid
> and unique in the database.  We even tried changing it to another valid email
> address and got the same result.
> 
> Has anyone had a problem like this, and what could possibly be causing it?
> 
> Thanks,
> David
> 
> RT 3.8.1
> 
> 
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> -- 
> Drew Barnes
> Applications Analyst
> Network Resources Dept.
> Raymond Walters College

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