[rt-users] Newlines added to emails (EXTREME ANNOYANCE)

[Christopher Short]

I've been dutifully promoting RT (3.8.2)  at my workplace, with
memories of an old version at a prior company that worked really well.

However we're pretty much at screaming point with frustration over the
annoying problem we get when communicating with MS Outlook users
through RT. Every time we get an email from them, the email trail at
the end of their email gets extra blank lines inserted into it. Over
the course of an exchange going backwards and forwards several times,
some parts of the email trail will have 8+ blank lines between each
line of text. Each email gets bigger and bigger until you have to
scroll down several pages between small emails.

I understand this may relate to something dodgy in Outlook, but surely
there's some fix for this?
We can't be the only company that communicates with Outlook users and
RT, but I haven't found anyone else discussing it.

I hope someone has some advice about treating this issue?

regards,
Christopher