[rt-users] Newlines added to emails (EXTREME ANNOYANCE)

[Emmanuel Lacour]

On Thu, Aug 20, 2009 at 03:26:25PM +1000, Christopher Short wrote:
> I've been dutifully promoting RT (3.8.2)  at my workplace, with
> memories of an old version at a prior company that worked really well.
> 
> However we're pretty much at screaming point with frustration over the
> annoying problem we get when communicating with MS Outlook users
> through RT. Every time we get an email from them, the email trail at
> the end of their email gets extra blank lines inserted into it. Over
> the course of an exchange going backwards and forwards several times,
> some parts of the email trail will have 8+ blank lines between each
> line of text. Each email gets bigger and bigger until you have to
> scroll down several pages between small emails.
> 
> I understand this may relate to something dodgy in Outlook, but surely
> there's some fix for this?
> We can't be the only company that communicates with Outlook users and
> RT, but I haven't found anyone else discussing it.
> 
> I hope someone has some advice about treating this issue?
> 

There is fixes around this kind of problem in 3.8.3.

Thought, maybe your facing another problem, screenshots may help us
understand this.

AW, I suggest that you try to upgrade to latest 3.8.4.