[rt-users] On saving changes to a ticket edit page displayed

[Jerrad Pierce]

> One reason is that certain scip actions can be based on the settings
> of particular fields. So you need to first set one field and then
> another to produce the correct action. One field we have is whether
> or not to send E-mail when a ticket is resolved. To have this work
> you first need to set that field and then resolve the ticket.
> Otherwise the mail is sent. That is one example but having to re-enter
> the basics screen over and over would be clumsy at best.

It's not clear why this is a two step process, you can set
custom fields when replying to the ticket. If you do not
wish to reply or comment, you could still do this with Jumbo.
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