[rt-users] On saving changes to a ticket edit page displayed

[Kenneth Marshall]

On Fri, Aug 21, 2009 at 10:54:10AM +1000, gordon at cryologic.com wrote:
> I know this has been mentioned before but I haven't been able to find in 
> the lists the reason for this small, possible inconsistency.
> 
> When you "Update" a ticket after adding a comment the modified ticket is 
> displayed.
> 
> When you "Save Changes" to a ticket, after modifying fields in the edit 
>   Basics page (for instance) the edit window remains displayed, rather 
> than returning to the ticket display page.
> 
> I am sure there is a logical reason for this, and am just trying to find 
> out what it is to provide our users with an explanation.
> 
> thanks
> Gordon

Hi Gordon,

One reason is that certain scip actions can be based on the settings
of particular fields. So you need to first set one field and then
another to produce the correct action. One field we have is whether
or not to send E-mail when a ticket is resolved. To have this work
you first need to set that field and then resolve the ticket.
Otherwise the mail is sent. That is one example but having to re-enter
the basics screen over and over would be clumsy at best.

Regards,
Ken