[rt-users] Merging tickets and call statistics.

[Jerrad Pierce]

> merged the tickets, but am now wondering if I’ve lost the stats for calling.
Yes, but in the UI only.

The data is still in the database. The tickets table includes columns
for ID and EffectiveID. When you merge Tickets the EffectiveID is set
to match the destination. You can therefore still get statistics on
individual instances; select count(ID) from Tickets group by
requestor. Alternatively, you can look for merge transactions, or use
the wiki OnMerge condition to do something.