[rt-users] No permission to view ticket after requeue

Kevin Falcone falcone at bestpractical.com
Thu Aug 27 10:16:26 EDT 2009


On Thu, Aug 27, 2009 at 11:25:52AM +0100, Ray Horne wrote:
> I have 2 users each of whom wants to be able to only see tickets in the
> queue they look after. Each of them needs however to be able to requeue into
> the other queue. To achieve this I've granted them both SeeQueue globally,
> but ShowTicket only on the queue they look after. This works fine but after
> requeuing there is an error message 'No permission to view ticket' presumably 
> because the ticket is now in a queue they don't have ShowTicket on.
> The requeue works but I would like to suppress the error message, any
> ideas how to do that?

Its at the bottom of Ticket/Modify.html
There is a patch somewhere in http://rt3.fsck.com to show the results
if you move the ticket into a queue you don't have permissions on, but
it was sent back for some extra hacking before being included in
trunk.

-kevin



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