[rt-users] HELP with RT API

[Ken Crocker]

Kevin,

My log has been on and it gives no errors. This is it (for a small file 
for testing):

-bash-3.00$ ./RT-TravelConversion.pl
Use of uninitialized value in concatenation (.) or string at 
/apps/rt/rt-3.6.4/etc/RT_SiteConfig.pm line 35.
Use of uninitialized value in concatenation (.) or string at 
/apps/rt/rt-3.6.4/etc/RT_SiteConfig.pm line 47.
Use of uninitialized value in concatenation (.) or string at 
/apps/rt/rt-3.6.4/etc/RT_SiteConfig.pm line 47.
Subroutine Connect redefined at /apps/rt/rt/lib/RT/Handle_Local.pm line 90.
Subroutine BuildDSN redefined at /apps/rt/rt/lib/RT/Handle_Local.pm line 
121.
New_Ticket request=1 Ticket 87287 created in queue 'FS-Travel'
New_Ticket request=2 Ticket 87288 created in queue 'FS-Travel'
New_Ticket request=4 Ticket 87289 created in queue 'FS-Travel'
New_Ticket request=5 Ticket 87290 created in queue 'FS-Travel'
New_Ticket request=5 Ticket 87291 created in queue 'FS-Travel'
New_Ticket request=5 Ticket 87292 created in queue 'FS-Travel'
New_Ticket request=5 Ticket 87293 created in queue 'FS-Travel'
New_Ticket request=6 Ticket 87294 created in queue 'FS-Travel'
New_Ticket request=7 Ticket 87295 created in queue 'FS-Travel'
New_Ticket request=8 Ticket 87296 created in queue 'FS-Travel'
New_Ticket request=9 Ticket 87297 created in queue 'FS-Travel'
New_Ticket request=10 Ticket 87298 created in queue 'FS-Travel'
-bash-3.00$

Nothing in those messages syas I have a code problem or anything. You 
have the code (attached in last note). The code seems simple enough, I 
just can't seem to see the problem.


Kenn
LBNL

On 8/27/2009 7:14 AM, Kevin Falcone wrote:
> On Wed, Aug 26, 2009 at 01:50:36PM -0700, Ken Crocker wrote:
>   
>>    Kevin,
>>
>>    I hate to bug you, but I went to your link and saw some code. I'm not a big perl guy (I can
>>    code some simple scrips, etc.) so some of it confuses me. Attached is the program I've been
>>    speaking of. I put what I thought would be the correct code in it ("set Date Fields").
>>    It is not working. Before I added that "set Date Fields" section, the program would run, but
>>    the date fields remained empty, except the resolved date and that would have today's date.
>>    Could you please look at it and show me what I did wrong? Thanks.
>>     
>
> Ken
>
> You're not providing any data or logging or error messages
> I suggest you warn out the original date, the processed date, the ISO
> date and turn your debugging logs on.  You also probably want to start
> by getting ticket Create working with hardcoded date strings and then
> move on to processing your data.
>
> -kevin
>
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