[rt-users] HELP with RT API

[Kevin Falcone]

On Thu, Aug 27, 2009 at 08:52:21AM -0700, Ken Crocker wrote:
>    Kevin,
> 
>    My log has been on and it gives no errors. This is it (for a small file for testing):
> 
>    -bash-3.00$ ./RT-TravelConversion.pl
>    Use of uninitialized value in concatenation (.) or string at
>    /apps/rt/rt-3.6.4/etc/RT_SiteConfig.pm line 35.
>    Use of uninitialized value in concatenation (.) or string at
>    /apps/rt/rt-3.6.4/etc/RT_SiteConfig.pm line 47.
>    Use of uninitialized value in concatenation (.) or string at
>    /apps/rt/rt-3.6.4/etc/RT_SiteConfig.pm line 47.
>    Subroutine Connect redefined at /apps/rt/rt/lib/RT/Handle_Local.pm line 90.
>    Subroutine BuildDSN redefined at /apps/rt/rt/lib/RT/Handle_Local.pm line 121.
>    New_Ticket request=1 Ticket 87287 created in queue 'FS-Travel'
>    New_Ticket request=2 Ticket 87288 created in queue 'FS-Travel'
>    New_Ticket request=4 Ticket 87289 created in queue 'FS-Travel'
>    New_Ticket request=5 Ticket 87290 created in queue 'FS-Travel'
>    New_Ticket request=5 Ticket 87291 created in queue 'FS-Travel'
>    New_Ticket request=5 Ticket 87292 created in queue 'FS-Travel'
>    New_Ticket request=5 Ticket 87293 created in queue 'FS-Travel'
>    New_Ticket request=6 Ticket 87294 created in queue 'FS-Travel'
>    New_Ticket request=7 Ticket 87295 created in queue 'FS-Travel'
>    New_Ticket request=8 Ticket 87296 created in queue 'FS-Travel'
>    New_Ticket request=9 Ticket 87297 created in queue 'FS-Travel'
>    New_Ticket request=10 Ticket 87298 created in queue 'FS-Travel'
>    -bash-3.00$
> 
>    Nothing in those messages syas I have a code problem or anything. You have the code (attached
>    in last note). The code seems simple enough, I just can't seem to see the problem.

Kenn

What happened when you started warning out your data and the converted
data that you're handing to Create?  What happened when you modified
your code to use a hardcoded date in a known-good format? (As
suggested in my response)

>  You're not providing any data or logging or error messages
>  I suggest you warn out the original date, the processed date, the ISO
>  date and turn your debugging logs on.  You also probably want to start
>  by getting ticket Create working with hardcoded date strings and then
>  move on to processing your data.

-kevin