[rt-users] Mandatory Edit not enforced on Ticket Update

Joe Kirby kirby at umbc.edu
Fri Aug 28 07:12:02 EDT 2009


Any help appreciated.

I have a custom field with a select one value option and it is  
mandatory.

It works fine on creating a ticket however if a ticket is changed from  
a queue that does not require or even have this cf associated with it  
to a queue that does have the cf the requirement for data entry is not  
enforced.

I do not have much access to my perl person since it is the opening of  
the semester and was hoping someone had a script option that I could  
incorporate

Thanks in advance

Joe Kirby, UMBC



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